End User Action
Email firstname.lastname@example.org or call Duracard Customer
Service 01202 897071.
Call 0121 356 2224/2228 to arrange repair.
Shredders, Laminators & Binders
Varies by machine
(30 days) return with proof of purchase. Return for replacement/credit.
Call 01302 836836 to arrange repair with serial number of
machine and proof of purchase.
Email https://help.ﬁ tbit.com/customer/portal/emails/new for support.
2 year replacement
Call 00800 38832222 Mon to Thurs 8am to 1pm and between 2pm and
4pm, Friday 8am to 1pm and between 2pm and 3pm.
For technical support and if necessary exchange direct with
manufacturer. Please also refer to the following website for further help:
Call 0870 6000922 (Proof of purchase will be required).
Binding & Laminating
2 year repair/
Return for replacement. End user must supply serial number and
proof of purchase.
Call 0845 6586600 to arrange repair.
Call 01926 818 209 or email email@example.com.
(7 days) return for replacement/credit with proof of purchase.
Call 0871 855 2424 or email firstname.lastname@example.org.
Printers & Scanners
Call 0845 161 0030 with details of fault. If unable to rectify return
for credit. ESSENTIAL to have a copy of proof of purchase. Product
must be returned to the RDC within 10 days of purchase.
Call 0845 161 0030 with details of fault.
Cartridges, Drums, Maintenance Kits &
Return for replacement/credit.
Fire Equipment & Extinguishers
Return for credit (with proof of purchase and full details of issue).
Call 01603 787679 to arrange repair.
(14 days) return for replacement/credit.
call 01784 220172.
Email email@example.com or call 0800 096 7780.
30 Days/500 page prints
whichever is ﬁ rst
Call 0870 600 0359 to arrange repair or replacement.
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