End User Action
Call ﬁ rst as fault can be ﬁ xed over the phone 0151 9446414. If product
is conﬁ rmed as faulty then return for credit (with proof of purchase).
Call 0871 221 3615.
Headsets, Ampliﬁ ers & Telephones
2 year refurbished
not cover damage/
misuse). Encore Pro
3 year refurbished
replacement (does not
(21 days) return for credit (with proof of purchase).
Call 0800 410014 for repair or replacement.
(30 days) return for credit/replacement.
Call 0844 848 0905
or email email@example.com for repair procedure.
1 year non-registered/
5 year registered
Call helpline 0871 234 0999.
Call Praktica helpline 01494 768660 for advice.
Letter Openers, Paper Folders
Call 0800 988 2429.
15 year repair
cutters, dies, cutting
discs and boards)
Call 01732 464800 for collection/repair.
2 year repair with
5 year on cutting
Call Service 08456 586600 - engineer repair/straight exchange.
Details required by fax or email - model name and number, serial
number, proof of purchase, nature of fault, full address, name and
telephone number (A dedicated email address and fax number is used
to receive this info). New machine sent usually within 2-3 working
days, there will either be a collection of the faulty machine or will ask to
dispose. All exchanges are logged on a database.
2 year repair
Call 0845 300 7050 to arrange repair.
1 year (purchased pre
2 year (purchased
post October 2016)
(30 days from date of purchase) Return for credit/replacement.
Call helpline 03330 142505 (8:30am to 4:30pm Mon-Fri
excluding national holidays) or email firstname.lastname@example.org
or through website www.robertsradio.co.uk.
Call Safescan UK help desk 01233 645 645.
Call helpline on 08450 900316 where the technical staff will try
to resolve problem. If deemed faulty a HD reference number will be
issued for returning.
Call 08450 900316 where the technical staff will try to
resolve problem, if deemed faulty a HD reference number will be
issued for returning.
(90 days for 4840 only, rest of fax range 28 days).
Call 08450 900316 as fault may be able to be ﬁ xed over the phone.
If product is conﬁ rmed as DOA then return for credit (with proof of purchase).
Call help desk 08450 900316.
Complete Book p998.indd 1001